PELOTON HELP CENTER & PREMIUM SUPPORT
As our customer, we’re committed to offering you a superior standard of customer support that is timely, responsive and personal.
- Platform clients can launch the Peloton Help Center directly from the Platform. This knowledge base provides user, administrator and developer documentation as well as release notes, downloads, videos, product news posts and more. The Help Center gives you direct access to the Peloton help desk and global support teams.
- On-premise clients are provided an account within Peloton’s Premium Support, an administration hub that enables you to monitor your account, upload any files necessary to provide Peloton with a diagnostic support process as well as manage software releases and upgrades.
The Peloton Help Center and Premium Support are available to you 24 hours a day, from anywhere worldwide with access to an internet connection. Peloton also includes telephone and email support 24/7, 365.
All future software releases and upgrades are part of your Peloton relationship.